FAQs

How early should I arrive for my appointment?

Please arrive no earlier than 5-10 minutes prior to your scheduled appointment time.

What health information should I share with my therapist?

Please let your therapist know about any health conditions, recent injuries or surgeries, pregnancy, allergies or sensitivities, medications when relevant, or anything else that may affect your massage or positioning.

Do I have to completely undress?

No. Undress only to your comfort level. You’ll have privacy while getting ready for your session and will remain properly draped throughout your massage, with only the area being worked on uncovered. You may also choose to remain partially or fully clothed if that is more comfortable for you.

Will the therapist be in the room while I undress?

No. Your therapist will leave the room and give you complete privacy while you get ready for your massage and again when the session is finished.

Where are you located?

Centered Massage & Wellness is located inside the Westbrook Community Center at 426 Bridge Street in Westbrook, ME. Please use the Pool/Gym Entrance on the far-right side of the building. Once inside, it’s the first door on your right.

Is there on-site parking?

Yes. Free parking is available at the Westbrook Community Center.

What methods of payment do you accept?

We accept major credit and debit cards, cash, local checks, Venmo, Apple Pay, Google pay, and Centered Massage & Wellness gift cards.

Is gratuity expected? 

Gratuity is never expected or required. If you choose to leave a tip, it is always appreciated.

What if I have to cancel my appointment? 

We understand that plans sometimes change. Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Late cancellations and missed appointments may be subject to the full cost of the reserved appointment time.

 

Please feel free to call or text 207-391-3724 if you have any other questions.